SHIPPING & RETURNS
SHIPPING RATES
UK
Standard Shipping (3-5 working days) - £5
Express Shipping (1-3 Working Days If Ordered Before 3pm Mon-Fri) - £8
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EUROPE ZONE A
Country specific taxes and duties may apply
(Austria, Belgium, Czechia, Denmark, Germany, Hungary, Luxembourg, Netherlands, Poland) - from £15
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EUROPE ZONE B
Country specific taxes and duties may apply
(Bulgaria, Croatia, Estonia, Finland, Greece, Latvia, Lithuania, Monaco, Romania, San Marino, Cyprus) - from £15
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EUROPE ZONE C
Country specific taxes and duties may apply
(Italy, Portugal, Slovakia, Slovenia, Spain, Sweden) - from £15
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EUROPE ZONE D
Country specific taxes and duties may apply
(France & Ireland) - from £15
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INTERNATIONAL
Country specific taxes and duties may apply
United States & Canada - from £25
Rest Of The World - from £25
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RETURNS POLICY
Updated Festive Period Returns
All full price orders made after 10th December qualify for extended returns up until 10th January 2025
We offer a returns policy of a full refund within 14 days of receipt of your purchase if the product is faulty, described incorrectly or just doesn't suit you. Unfortunately, we are not currently offering an exchange service but please repurchase and send back the original for a refund. Anything outside these terms unfortunately will not be accepted. Furthermore, we do not cover the cost of returning the product. You’ll need to return your item(s) in their original packaging to:
By Jake Hall Returns
Circle Line House
8 East Road
Harlow
CM20 2AP
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Please be advised that processing of returns can take a little longer during peak season but we aim to have these worked on as soon as possible.
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Customer Service Details:
Please note any queries' sent to our social handles won't be picked up. For a faster response please use the email below, please make sure you have your order number details at hand.
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Info@byjakehall.com
Opening Hours: Monday - Friday 10am - 4pm GMT